Privacy Policy

1. Information We Collect

We collect the following types of information:

Information you provide

• Account details — name, email address, and password when you create an account as a food lover or a food truck operator.
• Business information — for operators: business name, truck details, menus, logos, photos, and location or schedule data you publish.
• Payment information — when you subscribe to a paid plan, payments are processed by Stripe. We do not store your full card number; Stripe handles it under their own privacy and security terms.
• Communications — messages you send us, support requests, and notification preferences.

Information collected automatically

• Location data — with your permission, we use your device location to show food trucks near you. Operators share the live location of their trucks to appear on the map.
• Usage data — pages viewed, features used, device and browser type, and approximate location derived from your IP address.
• Cookies and similar technologies — used to keep you signed in, remember preferences, and understand how the Services are used.

2. How We Use Your Information

• Provide, operate, and improve the Services.
• Show relevant food trucks based on your location and preferences.
• Send transactional messages (account, billing, and truck alerts) and, where you have opted in, marketing or notification emails and texts.
• Process subscriptions and payments.
• Protect against fraud, abuse, and violations of our Terms & Conditions.
• Comply with legal obligations.

3. How We Share Information

We do not sell your personal information. We share information only in these situations:

• Publicly published content — information operators choose to publish (truck name, menu, photos, and live location) is visible to the public by design.
• Service providers — vendors who help us run the Services, such as Stripe (payments), our email and SMS providers (notifications), Google Maps (mapping), and our hosting and database providers.
• Legal reasons — when required by law or to protect the rights, safety, and property of our users or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.

4. Your Choices and Rights

• Location — you can disable location access in your device or browser settings at any time.
• Marketing messages — you can unsubscribe from marketing emails using the link in each message and adjust notification settings in your account.
• Access and deletion — you may request a copy of your data or ask us to delete your account by contacting us.

Depending on where you live, you may have additional rights under laws such as the GDPR or CCPA. Contact us to exercise any of these rights.

5. Data Retention

We keep your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we delete or anonymize it.

6. Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us so we can remove it.

8. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes will be communicated through the Services or by email.

9. Contact Us

If you have questions about this Privacy Policy or your data, email us at info@foodtruckvibes.com.